Frequently Asked Questions

Account

  • Profile You can edit your profile by selecting ‘View Profile’ from the header drop down menu. We recommend you include a recognisable photo, this will assist others identify you at events.

  • Settings Account Settings can be accessed via the main header menu, here you can update your password, email and notification settings. You can also connect or disconnect third party services such as Facebook, Twitter and address books.

  • Notifications Notifications and site related messages can be managed at Account Settings.

  • Address Books If having problems connecting an address book, it maybe necessary to clear your devices cache, browser history, and cookies. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. After clearing, some previously remembered settings on your device get deleted. Below we provide some guidance on how to clear the cache, browsing history and cookies, for supported browsers.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Chrome' from the top menu, and in the drop down options, select 'Clear Browsing Data'. This will popup a setting page, where you'll need to select and clear you cache and cookies.
    2. Next select Chrome once again, and in the drop down options, select 'Quit Chrome, which closes the Chrome Browser.
    3. Next, relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page, select Privacy > Manage Website Data. Locate and select CommunityMeets in the list, the select 'Remove All'
    2. Next, select Safari again from the top menu, and in the drop down list, select 'Clear history'.
    3. Next select Safari once again, and in the drop down options, select 'Quit Safari', which closes the Safari Browser.
    4. Next, relaunch Safari, and attempt to reconnect the address book.
    5. If the above actions do not work, replace step 1 with following actions - Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page select 'Advanced' from the menu, then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, and in the drop down list, select 'Preference'. At the preferences page, select 'Privacy and Security'.
    2. Next, at 'History' clear the history.
    3. Next, at Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, and in the drop down options, select 'Quit Firefox', which closes the Firefox Browser.
    4. Next, relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Activities | Events

  • Invitations When you follow an organiser or group you automatically receive activity invitations. If an invitation has not been received you may need to check email spam or junk folders.

    You can stop receiving invitations by unfollowing an organiser or leaving a group. If you continue to receive invitations, use the unsubscribe link included in related email messages.

  • Sharing On-page invite and share tools allow you to invite friends and others to upcoming events. Even though followers or members are automatically invited to each event, the continued use of these tools will ensure everyone receives an invitation.

    Sharing allows you to post event details to Facebook and Twitter feeds. To send a personal invitation, use 'Share Link' to import details into your email browser.

    The Invite tool allows you to send a detailed invitation under the group or page name. Once a contact has been invited to at least one event, they will be added to your 'Previously invited' list, making it easy to send invitations for upcoming events. To ensure everyone receives an invitation, we suggest you use both the invite and share tools to further promote each event.

  • How to Post Prior to posting an event you must either setup an Organiser or Group page. This can be done using the Post Event or Start Group links found on the website. Organiser Pages are a hidden admin page where members can organise and manage their events. Group Pages are visible page where members can organise and manage group activities.

    Newly created events and/or groups need to be approved prior to being published. Please ensure the content, including description and cover image are included, otherwise content may not be approved.

  • Registration Event registration can take place on the activity page or offsite at your preferred booking page. If registration takes place offsite, attendees must deal directly with the third party to update or cancel a booking.

  • Templates Whenever you create an event you will be able to save the event template. Saved templates can be imported back into the activity form, allowing you to recreate your favourite events in seconds.

Browsers | Devices

  • Browsers Community Meets supports the latest versions of Chrome, Safari, IE and Firefox. Out dated versions may not be supported. For the best possible experience, please ensure your browser and operating system are up-to-date.

  • Devices Community Meets is mobile responsive, we cater for iPhone and Android devices, however some features may not be available on mobile devices.

Membership

  • Types Community Meets members are assigned Attendee or Organiser membership. Attendees can follow organisers, join groups and attend events. In addition to Attendee privileges, Organisers can post events and/or start groups.

  • Upgrade Attendees will be promoted to upgrade their account to Organiser status when attempting to post an event, start a group or when accepting a request to become a Page or Group administrator.

  • Downgrade Organisers may downgrade their account to Attendee status at Account Settings. By downgrading, any pages, groups or events owned by the Organiser will be removed from the Community Meets website.

  • Privacy Please refer to the Community Meets Privacy Policy for information on how we use personal information.

Organisers

  • Getting Started Prior to posting an event, you must either setup an Organisers or Group page. This can be done by using the Post Event or Start Group links found on the Community Meets website.

    Community groups are a great way for people to find, follow and contribute events. Imagine all your communities events, easily discoverable in one convenient location!

    Interest or Hobby Groups are perfect for rally people around an interest, cause, location or mission. You'll have access to smart tools that will help you manage an existing group or establish a new one.

    Organiser pages are the way to go if just want to list and promote your events.

  • Event Posting Once an organiser or group page has been setup, visit that page and select 'Add Activity' to access the new activity form. Complete the form to post an event.

  • Event Manager One-off or single events are usually managed directly at the activity page by selecting ‘Edit Activity’ from the page menu. When changes are made, only members that have registered on-page or who are following the event will be notified.

    Recurring or multiple date events are usually managed at the Event Managers ‘Scheduled’ list. When an event is import and edited via the scheduled list, all associated events will be updated. Only members that have registered on-page or who are following the event will be notified of a change.

  • Manage Contacts Here you manage page members, assign administrator access and setup contact folders. By importing contacts and creating folders you will have more flexibility and control around messaging and activity invitations. This will be beneficial if contacts or lists need to be managed separately.

  • Profiles The page owner or person organising the event is usually listed on the activity page as the organiser. In some case the organiser profile can be fixed or changed as outlined below.

    Having setup an Organisers page, notifications will be from the Organisers name. If members are approved to posts events, you can select whether notifications are under their Personal or Page name. Visit the pages 'Settings' menu to make changes.

    Community group notifications will be under the Community name. At page 'Settings' you can create a new profile to replace a personal profile as Community owner.

  • Admin Access Page and Group owners can grant members various levels of administrator access, authorising members to manage, moderate and/or post events for the page. Visit the Access tab at Manage Contacts to grant access.

    Admin
    Users assigned this level of access can manage all aspects of the page, including activities and members. They can edit settings, remove content and approve events. They have the same user rights as page owner, however they can not approve or revoke admin access.

    Moderators
    Moderators can oversee and manage content associated with the page, including removing comments, photos and events. They can also correspond with and remove members. They can not edit page settings.

    Folder Admin
    Where contacts or member lists have been imported at Manage Contacts, and assigned to folders, you can grant members access to manage selected folders. This may be handy where member lists and activity invitations need to be managed separately. Folder administrators can create events for folders they have access to.

    Post an Activity
    For a simply way of allowing members to post events for the page. Here access is restricted to creating and managing events.

  • Navigation Select 'My Pages' from the main header menu to locate any organiser or group page that you have personally setup. Select 'Hosting' for a list of events you are running, 'Following' for a list of organisers and group you are following, and 'Events' for a list of events you are interested in.

Report | Block

  • Report We encourage you to report members whose behaviour is inappropriate. To report a member, visit the members profile page and select the 'More' to access Report and Block options.

  • Block To block a member from contacting you, visit the members profile page and select the 'More' to access Block and Report options. Blocking a member will not prevent that member from joining a Page that you belong to or attending events that you may be interested in.

  • Remove Page and group owners can remove followers and members from their page at 'Manage Contacts'.

Security | Access

  • Offical URL The offical Community Meets URL is https://communitymeets.com. Please take the time to confirm the correct URL when accessing your account.

  • Sign up Sign up with Community Meets account using an email address/password, Google or Facebook. If signing up using a third party such as Google or Facebook, they may periodically cancel a login token. If this occurs, you may need to reconnect that service at the Account Settings 'Services' page.

  • Confirming Account Confirming your email account allows us to confirm we are dealing with the right person. If a confirmation email is not received, you may need to check your junk or spam folders. If unable to locate the email it can be resend using the link located at the Sign in page.

  • Unauthorised Access If you believe your account may have been compromised, change your password immediately. If unable to access your account, try resetting your password using the ‘Forgotten Password’ link located at the Sign in page. If you cannot access your account, contact the Community Meets team.

  • Forgotten Password Use the ‘Forgot password’ link located on the Sign-in page to reset your password. A confirmation message will be sent to your nominated email account.

  • Sign out For security reasons you should always sign out of your account when leaving your computer unattended or after having finished your session.

  • Requests Community Meets will not ask you to send personal information by email. Should we request personal information, this should be sent by post to the following address:
    Community Meets Pty Ltd PO Box 4606 Knox City Centre, Victoria Australia, 3152

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