Frequently Asked Questions

Activities

  • Invitations If you are following a Community, Group or Organiser you should automatically receive activity invitations, however in some cases event organisers may choose to invite selected contacts, verses inviting everyone. If expecting an invitation but one has not been received, you may need to check spam or junk folders.
    To stop receiving activity invitations from a Community, Group or Organiser you can leave or unfollow the page. If you continue to receive invitations, use the unsubscribe link included with the activity invitation to unsubscribe from the Page.

  • Organise To organise an activity or event, first setup a Community, Group or Organisers Page, you'll then be ready to post your first event. Each page type differs slightly, to learn more, visit our getting started page and following the prompts.

  • Registration Event organisers may elect to have attendees register on the activity page or offsite with a third party. Where registration takes place offsite, attendees will need to deal directly with the third party to update or cancel a booking.

  • Templates As an Organiser, when you create a new event you will be able to save the event template. Saved templates can then be imported back into the activity form, allowing you to recreate your favourite events in seconds.

Address Books

  • Connecting If having problems connecting an address book, it maybe necessary to clear your devices cache, browser history, and cookies. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. After clearing, some previously remembered settings on your device get deleted. Below we provide some guidance on how to clear the cache, browsing history and cookies, for supported browsers.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Chrome' from the top menu, and in the drop down options, select 'Clear Browsing Data'. This will popup a setting page, where you'll need to select and clear you cache and cookies.
    2. Next select Chrome once again, and in the drop down options, select 'Quit Chrome, which closes the Chrome Browser.
    3. Next, relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page, select Privacy > Manage Website Data. Locate and select CommunityMeets in the list, the select 'Remove All'
    2. Next, select Safari again from the top menu, and in the drop down list, select 'Clear history'.
    3. Next select Safari once again, and in the drop down options, select 'Quit Safari', which closes the Safari Browser.
    4. Next, relaunch Safari, and attempt to reconnect the address book.
    5. If the above actions do not work, replace step 1 with following actions - Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page select 'Advanced' from the menu, then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, and in the drop down list, select 'Preference'. At the preferences page, select 'Privacy and Security'.
    2. Next, at 'History' clear the history.
    3. Next, at Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, and in the drop down options, select 'Quit Firefox', which closes the Firefox Browser.
    4. Next, relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Browsers + Devices

  • Browsers Community Meets supports the latest versions of Chrome, Safari, IE and Firefox. Out dated browser versions may not be supported. If experience a problem please ensure your browser and operating system is up-to-date.

  • Devices Community Meets is a mobile responsive website, we cater for iPhone and Android devices. Some features may not be available on mobile devices.

Invite + Share

  • How to use Share and invite features are available on all pages, making it easy to get people on board. To share details to a Facebook or Twitter feed, simply select the relevant icon, connect your account and post.

    To invite new contacts to an activity by email, use the 'Invite People' button or icon to firstly add or import contacts, then send invitations. Once a contact has been invited to one event, they will be added to your 'Previously invited' list, making it easy to send invitations to upcoming events. We suggest you visit this list to invite your contacts to each event; if they are already following a Community, Group or Organiser, they will not receive more than one invitation per event.

  • Address Books If having problems connecting an address book, it maybe necessary to clear your devices cache, browser history, and cookies. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. After clearing, some previously remembered settings on your device get deleted. Below we provide some guidance on how to clear the cache, browsing history and cookies, for supported browsers.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Chrome' from the top menu, and in the drop down options, select 'Clear Browsing Data'. This will popup a setting page, where you'll need to select and clear you cache and cookies.
    2. Next select Chrome once again, and in the drop down options, select 'Quit Chrome, which closes the Chrome Browser.
    3. Next, relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page, select Privacy > Manage Website Data. Locate and select CommunityMeets in the list, the select 'Remove All'
    2. Next, select Safari again from the top menu, and in the drop down list, select 'Clear history'.
    3. Next select Safari once again, and in the drop down options, select 'Quit Safari', which closes the Safari Browser.
    4. Next, relaunch Safari, and attempt to reconnect the address book.
    5. If the above actions do not work, replace step 1 with following actions - Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page select 'Advanced' from the menu, then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, and in the drop down list, select 'Preference'. At the preferences page, select 'Privacy and Security'.
    2. Next, at 'History' clear the history.
    3. Next, at Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, and in the drop down options, select 'Quit Firefox', which closes the Firefox Browser.
    4. Next, relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Members

  • Blocking To block a member from contacting you, visit the members profile page and select the 'More' to access Block and Report options. Blocking a member will not prevent that member from joining a Page that you belong to or attending events that you may be interested in.

  • Removing Page owners can remove members from their page at 'Manage Contacts'. If a member is removed, they will not be able to rejoin the page.

  • Reporting We encourage you to report members whose behaviour is inappropriate. To report a member, visit the members profile page and select the 'More' to access Report and Block options.

Membership

  • Types Community Meets members are assigned Attendee or Organiser membership. Attendees can join Communities, Groups, follow their favourite Organisers and attend events. Organisers can setup Community, Group or Organiser Pages, post events or act as page administrators.

  • Upgrading Attendee members will be promoted to upgrade their account to Organiser when creating a Community, Group or Organisers Page.

  • Downgrading Organisers may downgrade their account to 'Attendee' at Account Settings. If an account is downgraded, all Pages or events owned by the account holder will be removed from the Community Meets website. Prior to downgrading an account, consider transferring Page ownership to another member and/or informing existing members of your intentions.

  • Privacy Please refer to the Community Meets Privacy Policy for information on how we use personal information.

Messaging

  • Mail Internal messages can be located and composed at your Community Meets mailbox, accessible by selecting the mail icon on the page header.

    Messages such as activity invitations will be sent to your nominated email account. In some cases, these message may be deposited into junk or spam folders. To prevent this from occurring, add the following email to your address book: noreply@communitymeets.com

  • Contact us You can contact Community Meets using the 'Contact us' or 'Feedback' links located in the main header menu, or page footer.

Organisers

  • Getting Started To organise an activity or event, first setup a Community, Group or Organisers Page, you'll then be ready to post your first event. Head to our getting started page to learn more.

    Community Pages allow you to build a community by making it easy for people to find, follow and contribute events. Imagine all your communities events, easily discoverable in one convenient location!

    Group pages are perfect for rallying people around an interest, hobby, cause or mission. You will have access to tools that will help you grow a new group, manage an existing group and organise regular events for group members.

    Organiser pages are the way to go if you just want to post an event. This is a hidden page, once setup you'll be able to return here to post an manage all your events.

  • Posting Events Once a page has been setup, use the on-page 'Add Activity' button or icon to access the new activity form and to post an event. For more information on how to complete the form check out the activity form help topic.

  • Events Manager To edit a one-off or single event, visit the activity page and select ‘Edit Activity’ from the page menu to access the activity form. Edit event details and post the update. Only members that have registered on-page or who are following the event will be notified of a change.

    To edit all events associated with a recurring event, locate that event in your Event Managers ‘Scheduled’ list, import it back into activity form, edit the details and post the update. Only members that have registered on-page or who are following the event will be notified of a change.

  • Manage Contacts This is where you manage page members, assign administrator access and setup contact folders. By importing contacts and creating folders you will have more flexibility and control around messaging and activity invitations. This will be beneficial if contacts or lists need to be managed separately.

  • Administrators Page owners can grant members various levels of administrators access, allowing them to manage, moderate or post events for the page. To grant access visit the Access tab at Manage Contacts.

    Admin
    Users assigned this level of access can manage all aspects of the page, including activities and members. They can edit settings, remove content and approve events. They have the same user rights as page owner, however they can not approve or revoke admin access.

    Moderators
    Moderators can oversee and manage content associated with the page, including removing comments, photos and events. They can also correspond with and remove members. They can not edit page settings.

    Folder Admin
    Where contacts or member lists have been imported at Manage Contacts, and assigned to folders, you can grant members access to manage selected folders. This may be handy where member lists and activity invitations need to be managed separately. Folder administrators can create events for folders they have access to.

    Post an Activity
    This level access is a simply way of allowing members to post events for the page. Access is restricted to creating and managing events.

  • Navigation To locate those pages you own on the Community Meets website, select 'My Pages' from the main header drop down menu. Select 'Hosting' to see a list of all the events you are hosting.

Profile Details

  • Personal Visit your profile page by selecting ‘View Profile’ from the header drop down menu. Use the ‘edit’ button to access and edit profile details. Its a good idea to include a recognisable photo, this will assist others identify you at events.

  • Organisers Depending on page type, you maybe able to display an Organisers profile as page owner, verses a personal profile. If available, this can be added or update by selecting either 'Edit Page' or 'Settings' from your pages menu.

Security / Access

  • Offical URL The offical Community Meets URL is https://communitymeets.com. Please take the time to confirm the correct URL when accessing your account.

  • Sign up You can sign up for a Community Meets account using an email address and password, Google or Facebook. Where using a third party, they may periodically cancel a login token. If this occurs, you may need to reconnect that service at your Account Settings 'Services' page.

  • Confirming Account Confirming your email account allows us to confirm we are dealing with the right person. If a confirmation email is not received, you may need to check your junk or spam folders. If unable to locate the email it can be resend using the link located at the Sign in page.

  • Unauthorised Access If you believe your account may have been compromised, change your password immediately. If unable to access your account, try resetting your password using the ‘Forgotten Password’ link located at the Sign in page. If you cannot access your account, contact the Community Meets team.

  • Forgotten Password Use the ‘Forgot password’ link located on the Sign-in page to reset your password. A confirmation message will be sent to your nominated email account.

  • Sign out For security reasons you should always sign out of your account when leaving your computer unattended or after having finished your session.

  • Requests Community Meets will not ask you to send personal information by email. Should we request personal information, this should be sent by post to the following address:
    Community Meets Pty Ltd PO Box 4606 Knox City Centre, Victoria Australia, 3152

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