Frequently Asked Questions

Contact us if you need support

Account

  • Profile You can edit your profile by selecting ‘View Profile’ from the header drop down menu. We recommend you include a recognisable photo, this will assist others identify you at events.

  • Settings From the main header menu, select Account Settings to update your password, email and notification settings. Here you can also connect or disconnect services, such as address books, Facebook and Twitter.

  • Notifications Visit your Account Settings to update notification settings. Select which messages you wish to receive and the frequency.

  • Address Books If having problems connecting an address book, it maybe necessary to clear your devices cache, browser history, and cookies. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. After clearing, some previously remembered settings on your device get deleted. Below we provide some guidance on how to clear the cache, browsing history and cookies, for supported browsers.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Chrome' from the top menu, and in the drop down options, select 'Clear Browsing Data'. This will popup a setting page, where you'll need to select and clear you cache and cookies.
    2. Next select Chrome once again, and in the drop down options, select 'Quit Chrome, which closes the Chrome Browser.
    3. Next, relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page, select Privacy > Manage Website Data. Locate and select CommunityMeets in the list, the select 'Remove All'
    2. Next, select Safari again from the top menu, and in the drop down list, select 'Clear history'.
    3. Next select Safari once again, and in the drop down options, select 'Quit Safari', which closes the Safari Browser.
    4. Next, relaunch Safari, and attempt to reconnect the address book.
    5. If the above actions do not work, replace step 1 with following actions - Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page select 'Advanced' from the menu, then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, and in the drop down list, select 'Preference'. At the preferences page, select 'Privacy and Security'.
    2. Next, at 'History' clear the history.
    3. Next, at Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, and in the drop down options, select 'Quit Firefox', which closes the Firefox Browser.
    4. Next, relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Activities | Events

  • Invitations If you belong to a Group or are following an Organiser, you should automatically receive activity invitations. If an invitation has not been received, you may need to check your email spam or junk folders.

    You can stop receiving activity invitations by leaving a Group, or unfollow an Organiser. If you continue to receive invitations, use the unsubscribe link included with the invitation to unsubscribe.

  • Sharing The on-page invite and share tools allow you to invite friends and others to each upcoming event. Use these features to further promote each event and get more people on-board.

    The share tool allows you to post event details to a Facebook or Twitter feed, to get started, you will need to connect your account.

    Use the Invite tool to add or import contacts, then send event invitations. Once a contact has been invited to at least one event, they are added to your 'Previously invited' list, making it easy to send invitations for upcoming events. To ensure everyone receives an activity invite, we suggest you invite all contacts housed at 'Previously Invited' to each upcoming event. If a contact is already following you, they will not receive more than one event per event.

  • How to Post Prior to posting events, you must either start a group, or if an event organiser, setup an Organisers page. This can be done by using any of the Start a Group or Post an Event links found on the Community Meets website.

    Newly created groups need to be approved before an event can be posted. Please ensure you include a detailed description and cover image, otherwise the group may not be approved. Once approved, you will be able to post your first event.

    Organiser pages are a hidden admin page, no description or cover image is necessary. As part of the setup process, you will be prompted to post your first event. If an event is not posted, your page will not be saved.

  • Registration Attendee registration options vary between Group and Organiser pages and whether an event is on or offline. In all cases, registration can take place on the activity page. There may also be an option to redirected attendees offsite, to a third party, so they register at your preferred booking page. Where registration takes place offsite, attendees must deal directly with the third party to update or cancel a booking.

  • Templates Whenever you create a new event you will be able to save the event template. Saved templates can then be imported back into the activity form, allowing you to recreate your favourite events in seconds.

Browsers | Devices

  • Browsers Community Meets supports the latest versions of Chrome, Safari, IE and Firefox. Out dated versions may not be supported. For the best possible experience, please ensure your browser and operating system are up-to-date.

  • Devices The Community Meets website is mobile responsive, catering for iPhone and Android devices. Some features may not be available on mobile devices.

Membership

  • Options Community Meets members are assigned either Attendee or Organiser membership. Attendees can join Groups, follow Organisers and attend events. Organisers have Attendee privileges, but they can also setup Groups, Organiser pages and/or post events.

  • Upgrade Attendee members will be promoted to upgrade their account to Organiser status when creating a Group or Organisers Page for the first time, or when accepting a request to become a Group or Page administrator.

  • Downgrade Organisers may downgrade their account to 'Attendee' at Account Settings. If an account is downgraded, all Pages or events owned by the account holder will be removed from the Community Meets website. Prior to downgrading an account, consider transferring Page ownership to another member and/or informing existing members of your intentions.

  • Privacy Please refer to the Community Meets Privacy Policy for information on how we use personal information.

Organisers

  • Getting Started Prior to posting events, you must either start a group, or if just wanting to post an event, setup an Organisers page. This can be done by using the Start a Group or Post an Event links found on the Community Meets website.

    Community Groups are for members that want to rally people around an interest, cause, location or mission. We make it easy for people to find, follow and contribute events. Imagine all your events, easily discoverable in one convenient location!

    Interest or Hobby Groups are the way to go if you want to run your own group. You will have access to smart tools that will help you setup engaging events for your members.

    Organiser pages are perfect for members that just want to post an event. This is a hidden page where you'll setup and manage all your events.

  • Posting Events Once a Group or Organisers page has been setup, use the 'Add Activity' button or icon to access the New Activity form. Prior to completing the form, we suggest you review the help topic.

  • Event Manager To edit a one-off or single event, visit the activity page and select ‘Edit Activity’ from the page menu to access the activity form. Edit event details and post the update. Only members that have registered on-page or who are following the event will be notified of a change.

    To edit all events associated with a recurring event, locate that event in your Event Managers ‘Scheduled’ list, import it back into activity form, edit the details and post the update. Only members that have registered on-page or who are following the event will be notified of a change.

  • Manage Contacts This is where you manage page members, assign administrator access and setup contact folders. By importing contacts and creating folders you will have more flexibility and control around messaging and activity invitations. This will be beneficial if contacts or lists need to be managed separately.

  • Owner Profiles For an interest or hobby group, the owners personal profile is imported and displayed on page as the Group owner. This can be updated by selecting 'My Profile' from the main header drop down menu.

    At an Organisers page, notifications are from/under the Organisers name. Where other members are approved to posts events, you can select whether notifications relating to their actions are from/under their Personal profile, or the Organisers Name. This can be done by selecting 'Settings' at your pages tool menu.

    For a Community Group, notifications will be from/under the Group Name. At page 'Settings', you can create a new profile to replace a personal profile as Group owner.

  • Admin Access Group or Page owners can grant members various levels of administrator access, authorising others to manage, moderate or post events for the page. To grant access, visit the Access tab at Manage Contacts.

    Admin
    Users assigned this level of access can manage all aspects of the page, including activities and members. They can edit settings, remove content and approve events. They have the same user rights as page owner, however they can not approve or revoke admin access.

    Moderators
    Moderators can oversee and manage content associated with the page, including removing comments, photos and events. They can also correspond with and remove members. They can not edit page settings.

    Folder Admin
    Where contacts or member lists have been imported at Manage Contacts, and assigned to folders, you can grant members access to manage selected folders. This may be handy where member lists and activity invitations need to be managed separately. Folder administrators can create events for folders they have access to.

    Post an Activity
    This level access is a simply way of allowing members to post events for the page. Access is restricted to creating and managing events.

  • Navigation To locate any Groups or Pages you own, select 'My Pages' from the main header drop down menu and select 'Hosting' to see a list of events you are running.

Report | Block

  • Report We encourage you to report members whose behaviour is inappropriate. To report a member, visit the members profile page and select the 'More' to access Report and Block options.

  • Block To block a member from contacting you, visit the members profile page and select the 'More' to access Block and Report options. Blocking a member will not prevent that member from joining a Page that you belong to or attending events that you may be interested in.

  • Remove Group and Page owners can remove members from their page at 'Manage Contacts'.

Security | Access

  • Offical URL The offical Community Meets URL is https://communitymeets.com. Please take the time to confirm the correct URL when accessing your account.

  • Sign up You can sign up for a Community Meets account using an email address and password, Google or Facebook. Where using a third party, they may periodically cancel a login token. If this occurs, you may need to reconnect that service at your Account Settings 'Services' page.

  • Confirming Account Confirming your email account allows us to confirm we are dealing with the right person. If a confirmation email is not received, you may need to check your junk or spam folders. If unable to locate the email it can be resend using the link located at the Sign in page.

  • Unauthorised Access If you believe your account may have been compromised, change your password immediately. If unable to access your account, try resetting your password using the ‘Forgotten Password’ link located at the Sign in page. If you cannot access your account, contact the Community Meets team.

  • Forgotten Password Use the ‘Forgot password’ link located on the Sign-in page to reset your password. A confirmation message will be sent to your nominated email account.

  • Sign out For security reasons you should always sign out of your account when leaving your computer unattended or after having finished your session.

  • Requests Community Meets will not ask you to send personal information by email. Should we request personal information, this should be sent by post to the following address:
    Community Meets Pty Ltd PO Box 4606 Knox City Centre, Victoria Australia, 3152

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