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Community Meets

Frequently Asked Questions

Account

  • Profile To edit your profile select ‘View Profile’ from the header drop down menu. We recommend you include a recognisable photo, this will assist others identify you when attending events.

  • Settings From the main header menu select Account Settings to update your password, email and notification settings. Here you can also connect or disconnect third party services such as Facebook, Twitter and address books.

  • Notifications Site related messages can be managed at Account Settings.

  • Address Books If you are experiencing problems connecting an address book it maybe necessary to clear your devices cache, browser history, and cookies. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. Below we provide some guidance on how to clear the cache, browsing history and cookies.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking actions outlined below.
    1. Select 'Chrome' in your browsers top menu, in the drop down options select 'Clear Browsing Data'. A popup settings page will appear, select and clear you cache and cookies.
    2. Select Chrome once again and in the drop down options select 'Quit Chrome to close the Chrome Browser.
    3. Relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, in the drop down options select 'Preference'. At preferences select Privacy > Manage Website Data. Locate and select Community Meets in the list and 'Remove'.
    2. Select Safari again from the top menu, in the drop down list, select 'Clear history'.
    3. Select Safari once again and in the drop down options select 'Quit Safari', which closes the Safari Browser.
    4. Relaunch Safari and attempt to reconnect the address book.
    5. If the above steps do not work, replace step 1 with following actions - Select 'Safari' from the top menu and in the drop down options, select 'Preference'. At preferences select 'Advanced' then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, in the drop down list select 'Preference'. At preferences select 'Privacy and Security'.
    2. At 'History', clear the history.
    3. At Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, in the drop down options select 'Quit Firefox', which closes the Firefox Browser.
    4. Next relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Activities | Events

  • Invitations When following an Organiser or Group you automatically receive invitations to upcoming events. If an invitation has not been received please check your spam or junk folders.

    To stop receiving invitations from an Organiser or Group, either stop following the Organiser, leave the Group, or use the unsubscribe link included in the email message.

  • Sharing Invite and share tools are provided on Activity Pages, these allow you to invite friends and others to upcoming events. Using these tools will help spread the word by email and social media.

    Sharing allows you to post event details to Facebook and Twitter feeds.

    The Invite tool allows you to send a more formal invitation by email. Once a contact has been invited to at least one event they appear in your 'Previously invited' list, making it easy to send invitations for upcoming events. To ensure everyone receives an invitation, we suggest you use both the invite and share tools to assist promoting each event.

  • Listing Events Prior to listing an event you must either setup an Organiser or Group page. This can be done using the Post Event or Start Group links found on the website. Once your page has been setup you will be prompted to list an event.

    Newly created events and groups need to be approved prior to being published. Please ensure your provide adequate content, including description text and a cover image, otherwise some content may not be approved.

  • Registration Event organisers can elect to manage bookings on or off the Community Meets site. No matter where registration takes, attendees must deal directly with the organiser to manage, update or cancel a booking. It is the responsibility of the Organiser to ensure events listed at Community Meets remain current and up to date at all times.

  • Templates When creating an event there will be an option to save the event template. Saved templates can later be imported back into the activity form, allowing you to recreate your favourite events in seconds.

Browsers | Devices

  • Browsers Community Meets supports the latest versions of Chrome, Safari, IE and Firefox. Out dated versions may not be supported. For the best possible experience, please ensure your browser and operating system are up-to-date.

  • Devices Community Meets is mobile responsive, we cater for iPhone and Android devices, however some features may not be available on mobile devices.

Membership

  • Types Community Meets members are assigned either Attendee or Organiser membership status, this will depend on whether you to wish to simply attend events and join groups (Attendee) or step things up and become an event organiser (Organiser).

  • Upgrade Members with Attendee status will be promoted to upgrade their account to Organiser when attempting to post an event, start a group, or when accepting a request to become an administrator.

  • Downgrade Organisers may downgrade their account to Attendee status at Account Settings. By downgrading, any Organiser/Group pages owned by you and any related events will be removed from the Community Meets website.

  • Privacy Please refer to the Community Meets Privacy Policy for information on how we use personal information.

Organisers

  • Getting Started Prior to listing an event you must either setup an Organiser or Group page. This can be done using the Post Event or Start Group links found on the website. Once your page has been setup you will be prompted to list an event.

    Organiser pages are the way to go if just want to list and promote your events. Use the 'Post an Event' link found on the website to setup your page, you'll then be ready to list your first event.

    Interest or hobby Groups are perfect for rally people around an interest, cause or mission. You'll have access to smart tools that will help you manage an existing group or establish a new one. Use the 'Start a Group' link found on the website to get started.

    Community groups are a great way for people to find, follow and contribute events. You'll have access to all the interest/hobby group features plus our contributor tool. Imagine all your communities events, easily discoverable in one convenient location! Use the 'Start a Group' link found on the website to get started.

  • Event Posting Once an organiser or group page has been setup, visit that page and select 'Add Activity' to access the new activity form. Complete the form to post an event.

  • Event Manager One-off or single events are usually managed directly at the activity page by selecting ‘Edit Activity’ from the page menu. When changes are made, only members that have registered on-page or who are following the event will be notified.

    Recurring or multiple date events are usually managed at the Event Managers ‘Scheduled’ list. When an event is import and edited via the scheduled list, all associated events will be updated. Only members that have registered on-page or who are following the event will be notified of a change.

  • Manage Contacts Here you manage page members, assign administrator access and setup contact folders. By importing contacts and creating folders you will have more flexibility and control around messaging and activity invitations. This will be beneficial if contacts or lists need to be managed separately.

  • Profiles The page owner or person organising the event is usually listed on the activity page as the organiser. In some case the organiser profile can be fixed or changed as outlined below.

    Having setup an Organisers page, notifications will be from the Organisers name. If members are approved to posts events, you can select whether notifications are under their Personal or Page name. Visit the pages 'Settings' menu to make changes.

    Community group notifications will be under the Community name. At page 'Settings' you can create a new profile to replace a personal profile as Community owner.

  • Admin Access Page and Group owners can grant members various levels of administrator access, authorising members to manage, moderate and/or post events for the page. Visit the Access tab at Manage Contacts to grant access.

    Admin
    Users assigned this level of access can manage all aspects of the page, including activities and members. They can edit settings, remove content and approve events. They have the same user rights as page owner, however they can not approve or revoke admin access.

    Moderators
    Moderators can oversee and manage content associated with the page, including removing comments, photos and events. They can also correspond with and remove members. They can not edit page settings.

    Folder Admin
    Where contacts or member lists have been imported at Manage Contacts, and assigned to folders, you can grant members access to manage selected folders. This may be handy where member lists and activity invitations need to be managed separately. Folder administrators can create events for folders they have access to.

    Post an Activity
    For a simply way of allowing members to post events for the page. Here access is restricted to creating and managing events.

  • Navigation Select 'My Pages' from the main header menu to locate any organiser or group page that you have personally setup. Select 'Hosting' for a list of events you are running, 'Following' for a list of organisers and group you are following, and 'Events' for a list of events you are interested in.

Report | Block

  • Report We encourage you to report members whose behaviour is inappropriate. To report a member, visit the members profile page and select the 'More' to access Report and Block options.

  • Block To block a member from contacting you, visit the members profile page and select the 'More' to access Block and Report options. Blocking a member will not prevent that member from joining a Page that you belong to or attending events that you may be interested in.

  • Remove Page and group owners can remove followers and members from their page at 'Manage Contacts'.

Security | Access

  • Offical URL The offical Community Meets URL is https://communitymeets.com. Please take the time to confirm the correct URL when accessing your account.

  • Sign up Sign up with Community Meets account using an email address/password, Google or Facebook. If signing up using a third party such as Google or Facebook, they may periodically cancel a login token. If this occurs, you may need to reconnect that service at the Account Settings 'Services' page.

  • Confirming Account Confirming your email account allows us to confirm we are dealing with the right person. If a confirmation email is not received, you may need to check your junk or spam folders. If unable to locate the email it can be resend using the link located at the Sign in page.

  • Unauthorised Access If you believe your account may have been compromised, change your password immediately. If unable to access your account, try resetting your password using the ‘Forgotten Password’ link located at the Sign in page. If you cannot access your account, contact the Community Meets team.

  • Forgotten Password Use the ‘Forgot password’ link located on the Sign-in page to reset your password. A confirmation message will be sent to your nominated email account.

  • Sign out For security reasons you should always sign out of your account when leaving your computer unattended or after having finished your session.

  • Requests Community Meets will not ask you to send personal information by email. Should we request personal information, this should be sent by post to the following address:
    Community Meets Pty Ltd PO Box 4606 Knox City Centre, Victoria Australia, 3152

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