Frequently Asked Questions

Activities

  • Registering for Activities Event organisers can request members register on page (ATTEND), book with a 3rd party (BOOK), or follow an event (FOLLOW). How you register will depend on the logic in use.

    Attend Logic
    Where an organiser requires Attendees to register on page, an ATTEND button will be in view. Use this button to access and view attendance options.

    Book Logic
    Where an organiser requires you register with a 3rd party, a BOOK button will be in view. Select that button to visit the 3rd party booking page. To cancel or update a booking you will need to revisit the 3rd party provider, or contact the event organiser. Note your use of Third Party Sites is at your own risk.

    Follow Logic
    Where an organiser does not require you to register for an event, a FOLLOW button maybe used, select that button to simply follow the event and to receive updates and reminders.

  • Posting Activities To post an activity you first need to setup a posting source, be it an Interest or Hobby Group, a Community Group, or an Event Organiser Page. That source will depend on your requirements or intended audience. Once setup, you'll be ready to post your first event. It's important to choose the right group or page type, please take the time to review each option and relevant help topics prior to getting started.

    Event Organisers
    Looking for an easy way to promote or manage your next event, without starting a group. Well an event organiser page is the way to go! You'll be able to create all sorts of events, be they one-off, repeat, public or private, as well as manage new or existing member and contact lists.

    For a greater site presence and dedicated URL, choose a visible 'About us' page during the setup process; if an 'About us' presence is not required, choose a 'Hidden' page. Learn more.

    Interest Groups
    These are perfect for rallying a group of people around an interest or hobby. By choosing to start an Interest Group, you will have access to powerful tools that will help you to establish a new group, manage an existing group, and create all sorts of amazing events for your members. If your intention is to organising regular events for group members, you’ll likely want to create an interest group. Learn more.

    Community Groups
    We all want to make the world a better place, right? A Community Group is a great way to unite a group of people around a cause, mission or location. You’ll still have access to smart event management tools. but here you can also authorise members and other event organisers to contribute events to the community page. This is great way of centralising events and growing the events list. Learn more.

  • Activity Invitations When an activity is posted, members following a group or page are usually automatically invited to the activity, the exception being where organisers have imported contacts or membership lists. In this case, organisers can choose who receives activity invitations. Where expecting an invitation, but one is not received, be sure to check email spam or junk folders.

    Invitations are usually sent within 1-4 hour of the event being posted. The time period varies to limited the number of messages members receive. Where multiple events are created, they maybe grouped together into a single invitation.

    To invite others to join a group/page, or to an activity, use the on page 'Invite' and 'Share' tools.

    To stop receiving invitations from a particular group or page visit the page in question, there you will either be listed as a 'Member' or 'Following' the page. Select your current status an option to leave or stop following the page will be available. After making this action, if you continue to receive invitations, this maybe because another member is inviting to the events occurring at the page. In this case, use the unsubscribe link included with the activity invitation.

  • Share & Invite tools The share feature allows you shared activity details to Facebook/Twitter feeds, or a page link. To effectively promote a group/page or activity, it may be necessary to share details more than once, as posts often move quickly down news feeds.

    The 'Invite' tool allows you to send an activity invitation by email. To get started, enter the email address of those you wish to invite, or import and invite address book contacts. Once a contact has been invited to at least one event, an 'Imported Contacts' list becomes available at the invite tool. For subsequent events, rather than having to add or import contacts a second time, simply visit this list to select and invite contacts.

  • Address Books If you have problems connecting an address book, it maybe necessary to clear out the cache, or browser history, and clear cookies on your device. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. After you clear a cache and cookies, some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again. Below we provide links on how to clear the cache, browsing history and clear cookies for supported browsers.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Chrome' from the top menu, and in the drop down options, select 'Clear Browsing Data'. This will popup a setting page, where you'll need to select and clear you cache and cookies.
    2. Next select Chrome once again, and in the drop down options, select 'Quit Chrome, which closes the Chrome Browser.
    3. Next, relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page, select Privacy > Manage Website Data. Locate and select CommunityMeets in the list, the select 'Remove All'
    2. Next, select Safari again from the top menu, and in the drop down list, select 'Clear history'.
    3. Next select Safari once again, and in the drop down options, select 'Quit Safari', which closes the Safari Browser.
    4. Next, relaunch Safari, and attempt to reconnect the address book.
    5. If the above actions do not work, replace step 1 with following actions - Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page select 'Advanced' from the menu, then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, and in the drop down list, select 'Preference'. At the preferences page, select 'Privacy and Security'.
    2. Next, at 'History' clear the history.
    3. Next, at Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, and in the drop down options, select 'Quit Firefox', which closes the Firefox Browser.
    4. Next, relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Browsers and Devices

  • Supported Browsers COMMUNITY MEETS supports the latest versions of the following browsers: Chrome, Safari, IE and Firefox. Out dated browser versions may not be supported. Should you experience problems, please ensure your browser and operating system is up-to-date.

  • Mobile devices COMMUNITY MEETS caters for iPhone and Android devices. Some features may not be available on mobile devices. Where this is the case, a desktop or equivalent device or may be required.

Community Contributors

  • How it works? The contributor feature is only available at Community pages, it must be activated by the page owner prior to be available to members. Where active, a Contribute button will be available on page. Members wishing to post events to the page can use this button to request access to post. Once approved, an 'Add Activity' button appears on page.

  • Who can contribute? Members and other groups/pages can request to contribute events to the activity list. When making a request you can choose to post from a personal profile, or an existing group or page.

    Personal Events
    Where approved to post events using your member profile, use the 'Add Activity' button at the Community page to create the event. Once posted, visit the activity page to manage the event.

    Shared Events
    When approved to post events from another group/page, continue creating your events at that group/page. At the activity summary, there will be an option to pin the event to the Community page. Pinned events will be duplicated, appearing both at group/page, and the Community page. These events must continue to be managed at your group/page. Any changes or updates made at your group/page will be reflected in both locations.

    Approvals
    Community owners may elect to approve events prior to an event being posted to the Community activity list. Where this is the case, there maybe a delay before an event appears at the community page.

Membership

  • Membership options Community Meets members are classified as Organisers or Attendees. Attendee members can join groups/pages and attend or follow activities. Organiser members have Attendee privileges, but can also create groups/pages and post activities.

  • Upgrading Membership Attendee members wish to become organiser will be promoted to upgrade their account to Organiser status when creating a group/page, or posting an event.

  • Downgrading account Organisers may downgrade their account to 'Attendee' status at Account Settings. If an account is downgraded, all groups/pages owned by the account holder, and posted events will be removed from the Community Meets website. Content will be archived and maybe permanently deleted, at the sole discretion of Community Meets. Prior to downgrading an account, consider transferring group/page ownership to another member, and/or informing existing members of your intentions.

Messaging

  • Not receiving messages Email providers make an assessment of incoming messages, which may lead to some messages being deposited in junk or spam folders. To prevent this from occurring, add the following email address to your address book: noreply@communitymeets.com

  • Contact us You can contact us by email using the 'Contact us' or 'Feedback' links located in the Community Meets page footer.

Organisers

  • Getting Started At Community Meets, we want to reflect your needs, and we understand that those can be different depending on your end goals, your business, and because of a whole host of other factors. Rather than pigeon hole all event organisers under the same banner, we allow you to setup groups or pages that align with your intentions and audience. It's important to choose the right group or page type, prior to getting started.

    Event Organisers
    Looking for an easy way to promote or manage your next event, without starting a group. Well an event organiser page is the way to go! You'll be able to create all sorts of events, be they one-off, repeat, public or private, as well as manage new or existing member and contact lists.

    For a greater site presence and dedicated URL, choose a visible 'About us' page during the setup process; if an 'About us' presence is not required, choose a 'Hidden' page. Learn more.

    Interest Groups
    These are perfect for rallying a group of people around an interest or hobby. By choosing to start an Interest Group, you will have access to powerful tools that will help you to establish a new group, manage an existing group, and create all sorts of amazing events for your members. If your intention is to organising regular events for group members, you’ll likely want to create an interest group. Learn more.

    Community Groups
    We all want to make the world a better place, right? A Community Group is a great way to unite a group of people around a cause, mission or location. You’ll still have access to smart event management tools. but here you can also authorise members and other event organisers to contribute events to the community page. This is great way of centralising events and growing the events list. Learn more.

  • Page Status Public groups/pages and activities are fully visible on the Community Meets website, they may be promoted at other locations, applications or sites. Private pages and activities are only visible to page members and persons with a link to that group/page or activity.

  • Creating Events At the group/page, use the 'Add Activity' button to access the new activity form. Complete the form and review the summary prior to posting an event. For more information, review the on page help topic. Templates
    Prior to posting a new activity, at the summary level, there will be a tick box option to save the event template. By saving the template, you will be able to import and recreate the event in seconds. Saved templates can be located by selecting the drop down menu associated with the Activity Name field. They can also be accessed and managed at your pages Event Manager.

    Event Frequency
    You can post all sorts of events, be they one-off or repeat events. Select the desired schedule at the frequency field. Where an event is scheduled to repeat, a 'Last Event' date must be set. This will determine when the event will stop running. Up to 4 upcoming events will be listed on the site, additional upcoming events can be located by selecting dates from the page calendar, or at the activity page.

  • Administrators Page owners can grant members various levels of administrators access, allowing them to manage, moderate or post events for the page. To grant access, visit the Access tab at Manage Contacts.

    Admin
    Users assigned this level of access can manage all aspects of the page, including activities and members. They can edit settings, remove content and approve events. They have the same user rights as page owner, however they can not approve or revoke admin access.

    Moderators
    Moderators can oversee and manage content associated with the page, including removing comments, photos and events. They can also correspond with and remove members. They can not edit page settings.

    Folder Admin
    Where contacts or member lists have been imported at Manage Contacts and assigned to folders, you can assign this level of access so a member can manage the folder. Access will be restricted to the selected folders, as is correspondence and activity invitations. This level of access comes in handy where member list and activity invitations need to be managed separately.

    Post an Activity
    This level access is a simply way of allowing members to post events for the page. Access is restricted to creating and managing events created by the member.

Personal Information

  • How is personal information used? Please refer to the Community Meets Privacy Policy for information on how we use personal information.

  • Why am I asked for my Gender? Some Groups/pages and events may be gender specific. Where this is the case, we use gender to determine if you are eligible to join a page, or attend an event. Gender information is not displayed on profile pages, or on the Community Meets site.

  • Why must I confirm my account? Confirming your email account allows us to confirm we are dealing with the right person.

  • Can't confirm your account? Check if the confirmation email was deposited into a junk or spam folder. If unable to locate the confirmation email, resend the confirmation email using the option provided on the Sign in page

  • How do I edit my profile? Visit your profile page by selecting ‘View Profile’ from the header drop down menu. Use the ‘edit’ button to access and edit profile details. A recognisable profile photo should be included, this will assist others identify you at events.

Reporting & Blocking Members

  • How do I block members? To block a member from contacting you, visit the members profile page and select the 'More' button to access Block and Report options. Blocking a member will not prevent the member from joining groups/pages that you belong to, and/or attending events that you may also be interested in.

  • How do I report members? We encourage you to report members whose behaviour is inappropriate. To report a member, visit the members profile page and select the 'More' button to access Report and Block options.

Security / Access

  • Offical URL The offical Community Meets URL's is https://communitymeets.com. Please take the time to confirm the correct URL when accessing your account.

  • Sign Up You can sign up for a Community Meets account using an email address and password, or by using Google or Facebook. If using Facebook or Google, they may periodically cancel a login token. If this occurs, you may need to reconnect some services at your Account Settings 'Services' page.

  • Unauthorised Access If you believe your account may have been compromised, change your password immediately. If unable to access your account, try resetting your password using the ‘Forgotten Password’ option located on the Sign in page. If neither of these option works, contact us and we will suspend or disable your account whilst we investigate the problem. In the meantime, Community Meets recommends you: • Confirm your computer’s anti-virus, spyware and firewall protection are up to date. • Engage the services of a professional to ascertain the security status of your operating system and rectify any problems prior to further use. • Review tips and advice listed in our ‘Safety' topic.

  • Forgotten Password Use the ‘Forgot password’ link located on the Sign in page to reset your password. A confirmation message will be sent to your nominated email account.

  • Signing out of your account For security reasons, always sign out of your account when leaving your computer unattended or after having finished your session.

  • Requests for personal information Community Meets will not ask you to send personal information by email. Should we request personal information, such information must only be sent by post to the following address:
    Community Meets Pty Ltd PO Box 4606 Knox City Centre, Victoria Australia, 3152

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