Frequently Asked Questions

Activities

  • Registration Event organisers may choose to have those interested in an event to register on the activity page, or offsite with a third party. If registration takes place with a third party, attendees may need to deal with the third party directly, to update or cancel a booking.

  • Organising Prior to organising an activity, you first need to create an Organisers account. To do that, head to our getting started form and following the prompts.

  • Invitations If following a Group or Organiser, you will automatically be invited to their upcoming activities, the exception being if contacts have been imported and assigned to contact folders. If this is case, an Organiser can select the folders to be invited. If expecting an invitation, but one is not received, you may need to check spam or junk folders.

    When a new activity is posted, there maybe a delay before invitations are sent. This will depend on a number of factors, such as the number of events created.

    To stop receiving invitations from a group or event organiser, there will be an option at the page to leave the group or stop following the organiser. Should you continue to receive invitations, it maybe because another member is inviting you. In this case, use the unsubscribe link included with the activity invitation.

Address Books

  • Connecting If having problems connecting an address book, it maybe necessary to clear your devices cache, browser history, and cookies. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. After clearing, some previously remembered settings on your device get deleted. Below we provide some guidance on how to clear the cache, browsing history and cookies, for supported browsers.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Chrome' from the top menu, and in the drop down options, select 'Clear Browsing Data'. This will popup a setting page, where you'll need to select and clear you cache and cookies.
    2. Next select Chrome once again, and in the drop down options, select 'Quit Chrome, which closes the Chrome Browser.
    3. Next, relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page, select Privacy > Manage Website Data. Locate and select CommunityMeets in the list, the select 'Remove All'
    2. Next, select Safari again from the top menu, and in the drop down list, select 'Clear history'.
    3. Next select Safari once again, and in the drop down options, select 'Quit Safari', which closes the Safari Browser.
    4. Next, relaunch Safari, and attempt to reconnect the address book.
    5. If the above actions do not work, replace step 1 with following actions - Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page select 'Advanced' from the menu, then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, and in the drop down list, select 'Preference'. At the preferences page, select 'Privacy and Security'.
    2. Next, at 'History' clear the history.
    3. Next, at Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, and in the drop down options, select 'Quit Firefox', which closes the Firefox Browser.
    4. Next, relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Browsers + Devices

  • Supported Browsers COMMUNITY MEETS supports the latest versions of the following browsers: Chrome, Safari, IE and Firefox. Out dated browser versions may not be supported. Should you experience problems, please ensure your browser and operating system is up-to-date.

  • Supported Devices COMMUNITY MEETS caters for iPhone and Android devices. Some features may not be available on mobile devices. Where this is the case, a desktop or equivalent device may be required.

Invites + Sharing

  • Spreading the word The share and invite tools are available on all pages.

    To share details to your social media feeds, select the Facebook or Twitter icon, connect your account and post details.

    To send your contacts an email invitation, select the invite icon. You must be signed in to your account to use this feature. Here you add or import contacts prior to sending invitations. Once a contact has been invited to at least one event, they will be added to a 'Previously invited' list. Visit that list to select and invite the same contacts to upcoming events.

  • Address Books If having problems connecting an address book, it maybe necessary to clear your devices cache, browser history, and cookies. Your browser tends to hold onto information, and over time it could cause problems with logging into or connecting to other sites. After clearing, some previously remembered settings on your device get deleted. Below we provide some guidance on how to clear the cache, browsing history and cookies, for supported browsers.

    Chrome Browser
    We suggest you review the following support topic on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Chrome' from the top menu, and in the drop down options, select 'Clear Browsing Data'. This will popup a setting page, where you'll need to select and clear you cache and cookies.
    2. Next select Chrome once again, and in the drop down options, select 'Quit Chrome, which closes the Chrome Browser.
    3. Next, relaunch Chrome and attempt to reconnect the address book.

    Safari Browser
    We suggest you review Safari support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page, select Privacy > Manage Website Data. Locate and select CommunityMeets in the list, the select 'Remove All'
    2. Next, select Safari again from the top menu, and in the drop down list, select 'Clear history'.
    3. Next select Safari once again, and in the drop down options, select 'Quit Safari', which closes the Safari Browser.
    4. Next, relaunch Safari, and attempt to reconnect the address book.
    5. If the above actions do not work, replace step 1 with following actions - Select 'Safari' from the top menu, and in the drop down options, select 'Preference'. At the preferences page select 'Advanced' from the menu, then select 'Show Develop menu in menu'. A 'Develop' tab will then appear on the top menu, select this and from the drop down list, select 'Empty Caches'. Next, repeat Steps 2-4.

    Firefox Browser
    We suggest you review Firefox Support topics on how to clear your cache, cookies and history, prior to taking the actions below.
    1. Select 'Firefox' from the top menu, and in the drop down list, select 'Preference'. At the preferences page, select 'Privacy and Security'.
    2. Next, at 'History' clear the history.
    3. Next, at Cookies and Site Data, select 'Clear Data'.
    3. Next select Firefox from the top menu, and in the drop down options, select 'Quit Firefox', which closes the Firefox Browser.
    4. Next, relaunch Firefox and attempt to reconnect the address book.

    Internet Explorer
    We suggest you review Microsoft Support topics on how to clear your cache, cookies and history.

Membership

  • Options Members are defined as Organisers or Attendees. Attendees can join groups, follow organiser and attend activities. Organiser can start groups, build communities and setup events.

  • Upgrading Attendee members will be promoted to upgrade their account to Organiser status when creating a group, community, or setting up an event.

  • Downgrading Organisers may downgrade their account to 'Attendee' status at Account Settings. If an account is downgraded, any groups, pages or events owned by the account holder will be removed from the Community Meets website. Prior to downgrading an account, consider transferring Group/Page ownership to another member, and/or informing existing members of your intentions.

Messages

  • Not Received Email providers make an assessment of incoming messages, this may lead to some messages being deposited in junk or spam folders. To prevent this from occurring, add the following email to your address book: noreply@communitymeets.com

  • Contact us You can contact Community Meets using the 'Contact us' or 'Feedback' links located in the main header menu, or page footer.

Organisers

  • Getting Started As a Community Meets Organiser, you can start interest groups, build a community or simply setup an event. Head to our getting started form and follow the prompts to setup your account. You'll then be ready to post your first event.

  • Templates After completing the activity form, and prior to posting your event, there will be a tick box option at the activity summary allowing you to save the event template. By saving the template, you will be able to import and recreate the event in seconds.

  • Event Frequency Frequency options vary, depending on the type of group, page, or account. Where an event is scheduled to repeat, a 'End Date' must be set. This will determine when the event will stop running. Where multiple events are posted, up to 4 events will be listed at any one time in the general activity list, when one expires, the next will be posted. All events continue to be listed on the activity calendar, allowing members to locate and join any event.

  • Navigation How you locate your groups, pages and events on the Community Meets website will depend on the device you are using. In all cases, by selecting 'My Pages' from the main header drop down menu will allow you to see a list of groups/pages started by you. Alternatively, to see a list of events you are hosting, select 'Hosting'. This information is also available at your FEED view, if using a desktop or tablet type of device.

  • Managing Events To edit a one-off or single event, locate the event in your Hosting folder, or Event Manager ‘Upcoming’ list, visit the activity page and select ‘Edit Activity’ from the page menu to access the activity form. Here you can edit event details; only members that have registered on-page or who are following the event will be notified of a change!

    If an event is recurring, to update all events in a single action, locate the at Event Manager ‘Scheduled’ list, use the import icon to import details back into activity form and edit details. All associated events will be updated; only members that have registered on-page or who are following the event will be notified of a change!

  • Administrators Page owners can grant members various levels of administrators access, allowing them to manage, moderate or post events for the page. To grant access, visit the Access tab at Manage Contacts.

    Admin
    Users assigned this level of access can manage all aspects of the page, including activities and members. They can edit settings, remove content and approve events. They have the same user rights as page owner, however they can not approve or revoke admin access.

    Moderators
    Moderators can oversee and manage content associated with the page, including removing comments, photos and events. They can also correspond with and remove members. They can not edit page settings.

    Folder Admin
    Where contacts or member lists have been imported at Manage Contacts, and assigned to folders, you can grant members access to manage selected folders. This may be handy where member lists and activity invitations need to be managed separately. Folder administrators can create events for folders they have access to.

    Post an Activity
    This level access is a simply way of allowing members to post events for the page. Access is restricted to creating and managing events.

Personal Information

  • How it is used Please refer to the Community Meets Privacy Policy for information on how we use personal information.

  • Gender Some groups/pages and events may be gender specific. Where this is the case, we use gender to determine if you are eligible to join a page, or attend an event. Gender information is not displayed on profile pages, or on the Community Meets site.

  • Confirming Account Confirming your email account allows us to confirm we are dealing with the right person.

  • Can't confirm account Check if the confirmation email was deposited into a junk or spam folder. If unable to locate the confirmation email, resend the confirmation email using the option provided on the Sign in page

  • Editing profile Visit your profile page by selecting ‘View Profile’ from the header drop down menu. Use the ‘edit’ button to access and edit profile details. A recognisable profile photo should be included, this will assist others identify you at events.

Reporting & Blocking Members

  • Blocking members To block a member from contacting you, visit the members profile page and select the 'More' button to access Block and Report options. Blocking a member will not prevent the member from joining groups/pages that you belong to, and/or attending events that you may also be interested in.

  • Reporting members We encourage you to report members whose behaviour is inappropriate. To report a member, visit the members profile page and select the 'More' button to access Report and Block options.

Security / Access

  • Offical URL The offical Community Meets URL's is https://communitymeets.com. Please take the time to confirm the correct URL when accessing your account.

  • Signing up You can sign up for a Community Meets account using an email address and password, or by using Google or Facebook. If using Facebook or Google, they may periodically cancel a login token. If this occurs, you may need to reconnect some services at your Account Settings 'Services' page.

  • Unauthorised Access If you believe your account may have been compromised, change your password immediately. If unable to access your account, try resetting your password using the ‘Forgotten Password’ option located on the Sign in page. If neither of these option works, contact us and we will suspend or disable your account whilst we investigate the problem. In the meantime, Community Meets recommends you: • Confirm your computer’s anti-virus, spyware and firewall protection are up to date. • Engage the services of a professional to ascertain the security status of your operating system and rectify any problems prior to further use. • Review tips and advice listed in our ‘Safety' topic.

  • Forgotten Password Use the ‘Forgot password’ link located on the Sign in page to reset your password. A confirmation message will be sent to your nominated email account.

  • Signing out For security reasons, always sign out of your account when leaving your computer unattended or after having finished your session.

  • Requests Community Meets will not ask you to send personal information by email. Should we request personal information, such information must only be sent by post to the following address:
    Community Meets Pty Ltd PO Box 4606 Knox City Centre, Victoria Australia, 3152

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